This Refund Policy was last updated on January 1, 2024.
Thank you for joining EXELA ACADEMY. We at EXELA ACADEMY (“EXELA ACADEMY”, “we”, “us”) prioritize transparency regarding our refund policy and aim to clarify how we handle refund requests and associated processes. Unless we link to a different policy or state otherwise, this Refund Policy applies when you visit or use EXELA ACADEMY websites, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products. By using the Services, you agree to the terms of this Refund Policy. You shouldn’t use the Services if you don’t agree with this Refund Policy or any other agreement that governs your use of the Services.
1. Refund Policy Overview:
Once a subscription purchase has been made and payment has been processed, we regret to inform you that EXELA ACADEMY operates a strict no-refund policy. This policy applies to all subscription purchases and payments made through our platform, regardless of the circumstances.
2. Subscription Terms:
All subscriptions purchased through EXELA ACADEMY grant access to our comprehensive educational materials, live sessions, and resources. These subscriptions are non-transferable and are solely intended for the subscriber’s personal use.
3. Understanding the No-Refund Policy:
It’s important to acknowledge that the nature of our educational content involves immediate access to valuable resources and materials upon subscription. As such, refunds cannot be processed once the subscription payment has been successfully completed. This policy applies irrespective of whether the subscriber has utilized the resources or accessed the educational content.
In extremely rare circumstances where a technical error or issue arises from our end that significantly impedes access to the subscribed materials, we will investigate and take appropriate action to rectify the situation. Such cases will be handled on a case-by-case basis and will not guarantee a refund but rather a resolution to address the issue encountered.
5. Contact Us:
For any queries or concerns regarding our refund policy or subscription-related issues, please reach out to our Support Team. We are committed to assisting you and ensuring a positive experience with our educational services.